SOCIAL MEDIA AND OMNICHANNEL
Social media solutions offer exceptional value to businesses. One of the most important is the ability to gauge market response to products or services in real time. Social media users are quite vocal regarding what does and does not resonate with them and their expectations for service.
As social networking and technology continue to influence interpersonal relationships and the consumer purchasing paradigm, their impact on Omni Channel solutions will only continue to grow. The impact potential for businesses utilizing social media is enormous and, if successful, is bound to manifest in the following ways.
- Unique Brand Personalization
- Expanded Loyalty and Engagement Programs
- Enhanced Target Market Insights
- Increased Mobile Agility
- Improved Data Analytics
The one true expectation for any Omni Channel solution is the cultivation of positive company/purchaser interactions across a wide variety of spectrums. Social media networking gift-wraps a unique opportunity because it gives companies the opportunity to interact with consumers (and potential consumers) on their own communication platforms.
At GCMBPO we provide Omni Channel solutions to deliver seamlessly satisfying customer experience through Voice, Email, IVR, Chat, Mobile, Apps. & Social Media.
Our Quality Assurance concept covers all policies and systematic activities implemented within a quality system at a BPO Center.