Services

Best inbound / outbound solutions
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SOCIAL MEDIA AND OMNICHANNEL

Social media solutions offer exceptional value to businesses. One of the most important is the ability to gauge market response to products or services in real time. Social media users are quite vocal regarding what does and does not resonate with them and their expectations for service.

As social networking and technology continue to influence interpersonal relationships and the consumer purchasing paradigm, their impact on Omni Channel solutions will only continue to grow. The impact potential for businesses utilizing social media is enormous and, if successful, is bound to manifest in the following ways.

  • Unique Brand Personalization
  • Expanded Loyalty and Engagement Programs
  • Enhanced Target Market Insights
  • Increased Mobile Agility
  • Improved Data Analytics

The one true expectation for any Omni Channel solution is the cultivation of positive company/purchaser interactions across a wide variety of spectrums. Social media networking gift-wraps a unique opportunity because it gives companies the opportunity to interact with consumers (and potential consumers) on their own communication platforms.
At GCMBPO we provide Omni Channel solutions to deliver seamlessly satisfying customer experience through Voice, Email, IVR, Chat, Mobile, Apps. & Social Media.

omnichannel

QUALITY ASSURANCE: THE BEST OR NOTHING

Our Quality Assurance concept covers all policies and systematic activities implemented within a quality system at a BPO Center.

Our QA frameworks include
  • Determination of adequate technical requirement in Technology
  • Certification and rating of suppliers
  • Establish quality, performance, safety and reliability standards for all of our associates, Control of the customers data
  • Audit of the process quality
  • Evaluation of the customers process to establish required corrective response
  • Audit of the final output for conformance to maintainability, and performance requirements, based on our customer's customers

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INBOUND SOLUTIONS

24/7 SERVICE CENTER

Our service is based on three fundamental pillars.
  • The best motivated people trained with the desire to work and serve our clients. Our culture is recognized for being people of service, for this reason we guarantee a high quality service.
  • The best kind of supervision, we believe that management is vital for our service of excellence, the number of people per team leader is limited and so this person exercising supervision has the necessary time to give the essential coaching to each person.
  • The best technology, we have fiber optic lines that are redundant so that we have the best voice in terms of services, all this has repercussions in better retention of satisfied customers.

Outbound solutions

Our staff is the best resource we always have with them doing things looking for Excellence. We always say the best or nothing to each agent, to each team. We give constant monitoring, likewise our clients have 100% access to the reports that we are generating online. All our services are the highest quality, safe and reliable, making sure our services are up to the requirements of the client. We guarantee that our services are equal to or better than the client at the moment, either on their own account or with another center.

These are outbound solutions
  • Customer Acquisition
  • Customer Retention and Win Back
  • Direct Mail Follow-Up
  • Upselling and Cross-selling
  • Appointment Setting
  • Education forms and Warm Transfers
  • Live Warm Transfers
  • Auto Loans
  • Customer Satisfaction Surveys
  • We can also provide a customized solution to meet your specific needs
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