Tech Support

Representatives taking 24/7

We have technical support Representatives taking 24/7 support services, a step higher by making sure that we understand our customers' business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.

Helpdesk Services

GCMBPO provides global customers with 24x7x365 days of Level 1 technical support services to varied business to customer and business to business segments. We will address your call center technical helpdesk requirements with our stringent processes and efficient services.

PRE-SALES SUPPORT SERVICES

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Lead generation and qualification

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Customer analisys

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Information provision

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Order management

POST-SALES SUPPORT SERVICES

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Troubleshooting and problem resolution

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Installation support

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Warranty support

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Return authorization

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Desktop support

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Application support

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